How do I purchase Effect Shots?

To purchase Effect Shots, if you are using the Efexio App on a Mac or Windows PC, you must first create an account. You will then be able to purchase Effect Shots using PayPal with a credit card or debit card or with your PayPal account. If you are using the Efexio App on an iOS device (iPad, iPhone or iPod), you must use your Apple® account to purchase Effect Shots via Apple's in app purchasing system.

How do I restore an Effect Shot I previously purchased?

Using the app on an iOS device, go to the home page of the Store and scroll to the bottom until you see “Purchased Effect Shots” panel. Tap the “Update” button. All the Effect Shots you have purchased, provided they are still being offered on the Store, will show up in the panel. You can then re-download any of them. Using the app on a Mac or Windows PC, you must first sign in to your account. Then, repeat the steps mentioned above. If you are using the app on a Mac or Windows PC, we encourage you to back up your purchases./p>

On how many devices can I download an Effect Shot I've purchased?

If you purchased Effect Shots using the Efexio App on your iPad, iPhone or iPod, the number of devices on which you can download an Effect Shot is determined by Apple's App Store Terms and Conditions. If you purchase Effect Shots using the Efexio App on your Mac or Windows PC, you can download an Effect Shot on a total of 2 computers. Before you can download Effect Shots on more than 1 device, you must register the other device(s) with Efexio. To do so, sign in to your account in the Efexio Store. The account options, including registering and deregistering devices, can be found by clicking on your email address shown on the top right corner.

How do I register and deregister a Mac/Windows PC?

When you create an account, the device on which you do so will automatically be registered. To register another Mac or Windows PC, sign in to your account in the Efexio Store using the device you want to register. Then. click on your email address shown on the top right corner and select Register This Computer from the options. If you want to Deregister a computer, sign in to your account in the Efexio Store using the device you want to Deregister. Then, click on your email address shown on the top right corner and select the de-register option. If you want to de-register all computers, select the Deregister all Computers. Please note that you can only deregister all computers once every two weeks./p>

How do I change the email associated with my account?

Sign in to your account on the Efexio Store. Click on your email address shown on the top right corner and select the Change Account Email./p>

I bought an Effect Shot on my Mac, can I use it on my iPad, iPhone or iPod?

No. Due to Apple's current terms for in app purchases on apps downloaded from Apple's App Store, Effect Shots that you want to use on an iOS device must be purchased from the Efexio Store accessed from an iOS device. For example, an Effect Shot purchased on an iPad can only be used on iPads, iPhones and iPods. However, Effect Shots purchased on a Mac can be used on a Windows PC using the Windows version of the Efexio App and Effect Shots purchased on a Windows PC can be used on a Mac using the Mac OS® version of the Efexio App.

What are the hardware and software requirements for the Efexio App?

The Efexio App runs on the iPhone 4S, iPod Touch 5, iPad 2 and iPad 3rd generation and on Macs with a high-performance 3D graphics chip running Mac OS 10.7 (Lion) and on PCs with a high-performance 3D graphics chip running Windows 7.

Can I add Effect Shots to my photos?

Yes. When you tap on the video camera icon in the App, you will be given the option of opening a photo. You can then choose a photo from your photo library or take a photo with your device's camera. You can then add an Effect Shot to the photo. When you tap on the export icon in the App, you will be given the option of exporting a photo or a video. Select the photo option. Note that you can also choose to export a photo even if you used a video. In that case, the App will export the current frame of the animation.>

What video formats does the Efexio App support?

The Efexio App supports videos in H.264 format. When using the App on an iPhone or iPad, most video formats are automatically converted when accessed from your photo library. When using the App on a Mac, you can easily convert an unsupported video format by opening the video in QuickTime Player, going to the File menu and selecting Export. QuickTime will automatically export the video in H.264 format. If you want to know the format of the original video, open it in QuickTime Player, go to the Window menu and select Show Movie Inspector.>

How can I use Effect Shots I purchase?

You can use Effect Shots for personal, non-commercial purposes. If you are a professional, you can also use Effect Shots in advertising and promotional projects (unless the Effect Shot comes with a separate end-use license agreement) but not for resale, license or other distribution. Please see the Efexio Store Terms and Conditions for more information on Effect Shot Usage Rules.

What is the Efexio Store?

The Efexio Store is an online marketplace for pre-made, customizable CGI special effects that you can add to your videos. You can access the Store via the Efexio App. Special effects on the Store (which we call Effect Shots or Shots) are pre-made by professional effects artists. You can preview each Effect Shot and look at screen shots before buying it. You can also suggest Effect Shots that you would like to see on the Store in the future. Visit the Videos section to see how the Store works.

What is the Efexio App?

The Efexio App allows you to download Effect Shots you purchase on the Efexio Store, customize them in a variety of ways, add them to your videos and share the resulting videos with friends. The App is available for iPad®, iPhone®, iPod®, Windows® PC and Mac®. Check the Downloads section for software and hardware requirements. The App is easy and fun to use. Visit the Videos section to watch how-to videos and the User Guides section to read the App user guide. You can also click on the "?" icon on the top right corner of the App and choose "Show Overlay" for in-app helpful tips on how to use the App.

What are Effect Shots?

Effect Shots are what we call the pre-made, customizable CGI special effects that are sold on the Efexio Store. Effect Shots are three-dimensional so you can rotate them in three dimensions to look at them from any angle of view and realistically add them to any video. You can also change their size, their position, how they cast a shadow and make other adjustments that allow you to make the Effect Shot blend into your video. Some Effect Shots include custom controls defined by the effects artist who created the Shot that let you further customize the Shot.

What are Pro Effect Shots?

The standard version of an Effect Shot can be added to videos with a maximum resolution of 960 x 540. The Pro version increases this maximum resolution to 1920 x 1080 and has higher resolution textures and lower animation compression.

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